Help
Support — CadeNET
Happy to help — ask anything
Common questions
How do I get in touch?
Email info@xibalbasoftware.com. I usually reply within a day or two.
Where can I find the apps?
Depending on the title: Google Play, Apple App Store, or Samsung Galaxy Store. CadeNET is a browser arcade at CadeNET.com when it is live.
How do refunds work?
Ask the store where you paid (Google Play, App Store, or Galaxy Store). Their rules and your local consumer law apply. I do not take card payments myself.
How do I delete my account or data?
Email info@xibalbasoftware.com from the address on your account and ask for deletion. I erase or anonymise what I can unless the law says otherwise. Full details are in the Privacy Policy.
Do you collect data from children?
The games and most apps are not aimed at kids under 13. Baby Grow Sense is for parents; any baby-related info is entered by the adult account holder. See the Privacy Policy for COPPA, GDPR and KVKK details.
How do I turn off personalised ads?
Use your device settings — Google Ads personalisation, Apple tracking controls, or reset your advertising ID. Baby Grow Sense does not use interstitial or rewarded ads.
Which privacy rules do you follow?
I aim to follow GDPR/UK GDPR, Turkey's KVKK, COPPA, and CCPA/CPRA where they apply. The Privacy Policy page spells out your rights and how to contact me.
Is my data safe?
I take reasonable care and only use data as described in the Privacy Policy. No online service is perfectly risk-free — if something looks wrong, email me right away.