Support — Word Ward

Send an email to info@xibalbasoftware.com. If you briefly say which product you're using, which device you're on, and what happened, we can solve it much faster. I usually reply within a day or two.

They are available on Google Play, App Store, and Samsung Galaxy Store. Pages for apps that have not launched yet say "In Development" or "Planned".

You need to send the refund request to the store where you made the payment: Google Play, App Store, or Galaxy Store.

You can cancel from the subscription settings in the store app on your phone. Deleting the app does not cancel the subscription — this is the most common mix-up. After you cancel, your access continues until the end of the period you already paid for.

Use the "Delete my account" button inside the app, or write to me from the email address registered to your account (info@xibalbasoftware.com) and say which product you mean. I will delete or anonymize everything I am not legally required to keep. When it is done, I will let you know. You can find details in the Privacy Policy.

Most games and apps are not directed at children under 13. Baby Grow Sense is designed for parents; baby-related information is entered by the adult account holder. That product never uses full-page or rewarded video ads. Details about COPPA, GDPR, and KVKK compliance are in the Privacy Policy.

No. In Block Grid X's Pic Grid feature, the photo is processed entirely on the phone and is not uploaded anywhere.

Yes, some of them. For example, TerfiNET's questions are generated originally with AI; real exam questions are not copied. Before release, they are always reviewed by our team. TerfiNET is the only project I do not work on alone.

You can do it from your device settings: on Android, reset or delete the advertising ID; on iOS, turn off tracking permission. On the web, you can change your choice on the cookie consent screen anytime.

I prepared the text according to the shared and highest standards of the countries my products reach, not just one country's rules. These include GDPR and UK GDPR, KVKK in Turkey, COPPA and state laws in the US, and the data protection laws of Brazil, Japan, Korea, India, Indonesia, Vietnam, Thailand, and the Gulf countries. Your rights and complaint routes are written point by point in the Privacy Policy.

I do what I can: I use encryption, access limits, and server-side authorization. Your card information never reaches me anyway. But no system is one hundred percent secure. If you notice a vulnerability, write to me; I will try to fix it and let you know instead of quietly closing it.