Help
Support — Word Warp
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Frequently asked
How can I reach you?
Write to info@xibalbasoftware.com. If you briefly say which product, which device, and what happened, it gets solved much faster. I usually get back within a day or two.
Where can I find the apps?
The mobile ones will be on Google Play, Apple App Store, and Samsung Galaxy Store. CadeNET and PurgioNet aren't downloads — they run directly in the browser. For ones that aren't live yet, their pages say 'In development' or 'Planned'.
How do refunds work?
You need to request a refund from the store where you paid — Google Play, App Store, or Galaxy Store. For a PurgioNet subscription, LemonSqueezy takes the payment; you can request from there or by writing to me. I don't take card payments, so I can't refund directly. Your consumer rights in your country remain in any case.
How do I cancel my subscription?
For mobile subscriptions, from the subscriptions section of the store app on your phone. Deleting the app does not cancel the subscription — that's the most common mix-up. On PurgioNet you cancel from your LemonSqueezy account. After you cancel, access continues until the end of the period you paid for.
How do I delete my account or data?
Write to info@xibalbasoftware.com from the address registered to your account and say which product you mean. I'll delete or anonymise everything that isn't subject to a legal retention duty, and I'll let you know when it's done. Details are in the Privacy Policy.
Do you collect data from children?
Most games and apps are not directed at under-13s. Baby Grow Sense is designed for parents; baby-related information is entered by the adult account holder, and that product never uses full-screen or rewarded video ads. The COPPA, GDPR, and KVKK side is written in the Privacy Policy.
Are my files or photos uploaded to a server?
No. In PurgioNet, no file you open leaves the browser — processing happens on your device. You can open the network tab and see for yourself. In Block Grid X's Pic Grid mode, the photo is also processed on your phone and never sent anywhere.
Are questions and content generated with AI?
Some of it, yes. TerfiNET's questions and Flash Weaver's cards are generated originally with AI; real exam questions aren't copied, and nothing goes live without review. Still, there can be mistakes; if you spot one, report it from inside the app and I'll fix it. TerfiNET does not replace official legislation.
How do I opt out of personalised ads?
From device settings: on Android you can reset or delete your advertising ID; on iOS you can turn off tracking permission. On the web (CadeNET, PurgioNet) you can change your choice on the consent screen anytime.
Which privacy rules do you follow?
I wrote the text not for one country alone, but to the shared highest standard of the countries the products reach: GDPR and UK GDPR, KVKK in Turkey, COPPA and state laws in the US, plus the data-protection laws of Brazil, Japan, Korea, India, Indonesia, Vietnam, Thailand, and the Gulf countries. Your rights and complaint routes are written point by point in the Privacy Policy.
Is my data safe?
I use encryption, access restriction, and server-side validated authorisation; your card details never reach me. Still, no system is one hundred percent secure. If you notice a vulnerability, write to me — I'll try to fix it and let you know rather than quietly closing it.